Thank you for considering our dog training classes! We understand that life can be unpredictable, and sometimes plans change. Here’s our policy to ensure a smooth and enjoyable experience for you and your furry friend.
Commitment and Refunds:
Before registering for classes, please take a moment to carefully consider your schedule, commitment to training, and your dog’s readiness. Our small class sizes are designed to provide quality instruction, and by enrolling, you secure a spot in one of our specific sessions.
If you need to cancel and request a credit, we’ve got you covered. Simply send us a written request via email to email@example.com at least 5 business days before the start date of the enrolled class. Please note that a $40 administration fee will be deducted if refunded, however if credited or a private consult or another class you will receive the full amount minus and class deductions.
We understand that unexpected situations can arise, such as doggie injuries or illnesses. If your dog is unable to attend due to such circumstances during your course, fret not! We’ll happily place you in the next suitable class and provide a credit toward a future class. Your pup’s well-being is our priority.
We get it—sometimes life gets in the way. If you need to switch to another class, we’re here to help. To transfer to a different class, please let us know at least 5 business days before the original class start date. We’ll do our best to accommodate your request and ensure you and your pup find the perfect fit.
While we can’t offer “make-up” sessions for missed classes due to our small class sizes, we still want you to get the most out of your experience. You’re more than welcome to “sit in” on any session at any of our locations, even without your dog. Learning is always a treat, and you might pick up some new tricks along the way! We can also off you virtual lesson and homework sent to catch up when you are back in action – note this must be requested via SMS, EMAIL OR CALL the office
For the class to run smoothly, we require a minimum of 3-4 dogs for Minor Paws and Rookie Paws classes. In the unlikely event that a class has low enrollment, we’ll give you a heads-up. At least 2 days before the scheduled start date, we’ll contact you via phone or email to discuss the possibility of rescheduling or canceling the class. You’ll then have the option to receive a full refund or transfer to another class.
We appreciate your understanding and cooperation with our policies. Our goal is to provide a pawsitively delightful training experience for you and your beloved pooch. If you have any questions or need assistance, please reach out to us. Let’s embark on this tail-wagging adventure together!